If you order arrived damaged or spoilage in your shipment, please complete our shipment claim form. You must include pictures in order for a refund to be processed. We will submit a Fedex or UPS claim for you, and if the claim is successful, we will notify you, and you will receive the refund (a credit to your account for future purchases is also available). You are permitted a maximum of 2 undocumented refunds within a calendar month. For more information about the Fedex and UPS claims process, please click here for Fedex Claims and click here for UPS Claims.